Refund policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return or exchange items under the following terms:

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 
To start a return, you can contact us at support@gleampearl.com. 

Return shipping costs: Customers are responsible for the cost of return shipping, unless the item is defective or incorrect.If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@gleampearl.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / Non-Returnable Items

Due to the unique nature of handmade pearl jewelry, the following items are not eligible for return or refund:

  • Custom or personalized items: Including pieces made to order based on specific customer requests such as design, size, or engraving
  • Worn or used jewelry: For hygiene and quality assurance reasons, items that have been worn cannot be returned
  • Sale or clearance items: All discounted items are final sale and are not eligible for return or exchange
  • Gift cards: Gift cards are non-returnable and non-refundable

In addition, due to the natural characteristics of pearls and the handmade process, slight variations in color, luster, or surface texture may occur. These are normal and should not be considered defects.

If you have any questions or concerns about a specific item, please feel free to contact us before making a purchase. We are always happy to assist you.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.We will cover shipping costs for exchanging defective items.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@gleampearl.com.