Shipping policy
✅1. Order Processing and Delivery Time
🎁 We carefully prepare each order. Processing time typically takes 3-5 business days.
Delivery dates are estimates and cannot be guaranteed. In case of delays, please contact us at support@gleampearl.com. Shipping services and costs are subject to change without notice.
- UK: Delivery within 7-15 business days after shipment; total delivery time approximately 10-20 business days.
- USA: Delivery within 7-15 business days after shipment; total delivery time approximately 10-20 business days.
- Canada: Delivery within 7-15 business days after shipment; total delivery time approximately 10-20 business days.
Order Tracking: Please wait patiently for 1-3 days for tracking information to appear. Shipping time is calculated from the first business day after order shipment. In rare cases, tracking information may not be updated, but you will still receive your order.
Please note that we do not ship to P.O. Boxes, APO, FPO, and DPO addresses. We appreciate your patience and understanding as some carriers may experience shipping delays or tracking updates. We will do our best to ensure your order arrives as quickly as possible.
🛒2. Pre-orders
We will provide an estimated shipping date for pre-order items, but cannot guarantee the exact date. Pre-order items will be charged at the time of purchase. If your order contains both in-stock and pre-order items, all items will be shipped together upon arrival.
🚚3. Shipping and Free Shipping Rules
Basic Free Shipping: Free shipping is available for all orders over £79 (excluding remote areas of the UK); orders under £79 will be charged a basic shipping fee starting from £6.99. The free shipping threshold only includes the price of the item (after discounts) and does not include shipping fees, taxes, or surcharges.
📡4. Order Changes/Cancellations
If you need to change or cancel your order, please contact us as soon as possible: support@gleampearl.com. You can also reply directly to the order confirmation email. If your order has not yet shipped, we are happy to assist you.
📦5. Lost Package
Please note that once we hand over the package to the logistics company, they are responsible for delivery! Not all situations are within our control, and you are responsible for tracking and receiving your package. Any claim for a lost package must be filed within 30 days of order shipment.
If the tracking information shows delivery, but you have not received it: Please send us the relevant information via email, and we will initiate an insurance claim process for you.
✈6. Where is the package shipped from?
Our warehouse is located in China. After the package arrives in your country, it will be delivered by a local courier company.
⛔7. Restrictions
We are not responsible for any delivery failures caused by customer negligence. Negligence includes, but is not limited to: incorrect order address/contact number/recipient name, and losses due to failure to pick up the package in a timely manner.
In this case, we cannot process a refund for you. If you find any errors in your order information, please send an email to support@gleampearl.com as soon as possible, providing your order number and the correct information.
⚠️8. Customs, Taxes, and International Orders
Our prices include taxes for most countries. However, some goods may be subject to additional customs fees or import duties upon arrival. These fees are the responsibility of the recipient and are not included in the product price or shipping cost.
If customs duties are refused, the package is returned or discarded, and we will not provide a refund. Please consult your local customs office for details of import regulations before placing your order.
Furthermore, customs procedures and regulations vary from country to country. As the recipient, you are obligated to cooperate with customs officials and provide all necessary documents to assist with customs clearance.
Otherwise, the package may be delayed, returned, or even confiscated. Please understand that GlaamPearl will not be responsible for any failure to fulfill its obligations or provide the necessary cooperation, and will not provide a refund.
⭕ 9. Special Terms
If any item or package is damaged or lost, or if you have any questions about possible damage, you must do the following:
- Clearly indicate this on the receipt before payment.
Contact us within two business days.
Keep the damaged packaging materials for inspection.
Take photos of the damaged items and packaging.
- Estimated delivery time = Processing time + Shipping time. You can calculate the estimated delivery time by adding the shipping time required for your chosen shipping method to the order processing time.
- For gifts, please order 5 days in advance, including processing time and estimated delivery time, to avoid package delays.
- Pre-orders and handmade items: For pre-orders or customized jewelry products, please refer to the product page for the estimated shipping date;
- For secondary deliveries due to incorrect address or invalid contact information, an additional base shipping fee will be charged, with surcharges applied to remote areas;
- Delivery times will be extended during holidays (Chinese statutory holidays and UK public holidays), subject to the logistics service provider's announcement.